Ekwb Rma Form, Ensure your liquid cooling components and yo

Ekwb Rma Form, Ensure your liquid cooling components and your hardware are compatible. They told me the form would have instructions. Yet, EKWB is the aftermarket producer - it's on them to make products that doesn't need a $30-60 RMA cost on top. Recently, the unit began making unusual noises. So I’ve had this leaky ek radiator sitting around and I was wondering if there is an rma process I can go about or if I should toss it. When I opened RMA ticket, the RMA guy replied me they will arrange the courier to take the faulty unit and asked me when I am available. Poor Customer Service on an RMA. Find answers to the most frequently asked questions. FYI about ekwb rma account If anyone here is using hotmail I just received a email from EKWB that their rma site does not work with hotmail. Visit our RMA site and start the process of returning your faulty EK-Nucleus. However, I'm coming across an alarming amount of posts and comments that EKWB are quick to decline RMA's. After the stripping screw and over six weeks of time wasted being in RMA Limbo, I can't recommend anything EKWB. This is the first time I 'm dealing with EKWB in terms of a defective product. The Ekwb Rma form is a critical document used for processing returns and managing warranty claims within the Ekwb product line. 1) If customer would like to get the unit replaced by EKWB directly please fill out the return form at http://rma. Example: Intel 1366 (i7). EK-Care Package service claims will be prioritised according to the time of reception of full and complete RMA request form and the accompanying evidence, as well as any further information or evidence requested by LM TEK’s staff, necessary to process the claim. Please fill out the following form and e-mail to support@ekwaterblocks. How long does it take to get response from EKWB? Is it national holiday in r/EKWB: EK Water Blocks is the market leader in high-end PC liquid cooling. com and EKWB service department will initiate the process within 24 hours Everyone knows that EKWB prices their products to be at a "premium" tier and with that premium label customers rightly expect high quality products and high quality customer service, YOU GET NEITHER WITH EK WATERBLOCKS! DO NOT EXPECT GOOD CUSTOMER SUPPORT FROM EKWB. What is the RMA process like with EK? I may have a dead D5 that I got from PPCs. Only packaging can be opened, product must not have any To fill out the SI EKWB Warranty Return Free of Charge, customers need to complete a return form that typically includes details such as personal information, product description, issue description, and proof of purchase. . They said to use gmail instead (of course i am probably the only here that uses hotmail) I had pretty much decided to go all EKWB as it's either them or Corsair when it comes to what is locally available. EKWB products that are purchased directly from EKWB shop may be returned by Customer in accordance with EKWB "Return Policy": 1. Hello guys. Please note that effective today EK Water Blocks will accept RMA claims submitted through this system and this system only. Previously I raised an RMA directly with EK for a gpu block which was purchased at a reseller in my country. First response was “This is not acceptable by any means and we will investigate the issue and make sure this does not happen again. After thorough troubleshooting, I suspected that I might have received a defective unit and decided to initiate an RMA process with EK directly (since it ha How do I make a claim under my extended warranty policy? Oh, easy! Claim under extended warranty are made in the same way as claims under the regular warranty. I purchased an EK-Nucleus CR360 AIO from Canada Computers just over a month ago. I've always saw EKWB being a reputable company that stood by their products with a high level of quality and support. Following my reply with pictures, I received an email stating that I should initiate an RMA request (3/25/20). Same form factor, same mounting mechanism, and all watercooling companies buy them from Laing/Xylem/Lowara and rebadge them. Our Customer Support Team is always happy to help if you have any other questions regarding your orders or shipments. How do I make a claim under my extended warranty policy? Oh, easy! Claim under extended warranty are made in the same way as claims under the regular warranty. Reply reply arcturusk1 • EKWaterBlocks Shop offers you complete assortiment for water-cooling of your PC. I complied and filled out the RMA form, tracking down all of the necessary information and was instantly denied. EKWB pump came with a broken mount, asked me to RMA instead of just sending me the $10 part Share Sort by: Best Open comment sort options These terms will help you understand our shipping and delivery policy, warranties and returns, which are the cases when EKWB products warranty does not apply and our RMA procedure. com with attached pictures to request a RMA number. EKWB opinions, I am about to RMA a classic am4 cpu block for something that isn't EOL, any suggestions on the quantum velocity2 over quantum velocity? EK-Care Package service claims will be prioritised according to the time of reception of full and complete RMA request form and the accompanying evidence, as well as any further information or evidence requested by LM TEK’s staff, necessary to process the claim. EK Water Blocks is regrettably informing the public and its customers that EK-XLC Predator 240 and 360, our pre-filled and pre-assembled all-in-one (AIO) CPU liquid cooling units have to be completely recalled from the market due to potential risk of leakage of liquid from the unit. Thank you for your patience! Johnny US•2 reviews Jun 7, 2024 EK 240mm AIO D-RGB faulty pump RMA I needed an RMA for my EKWB AIO 240 D-RGB which is end of life, and support was more than willing to assist. Customers that bought the EK-Care Package MUST open an RMA through the RMA portal (using their account) and should not report it through the Customer Service form. I had better luck with a BitsPower 3090 FE block. The purchase of this service does not mean automatic approval of an RMA. A. Shop CPU & GPU water blocks, radiators, pumps, and cooling kits. Anyone know how to get into contact with their RMA department? I submitted a customer support ticket about my aio’s pump dying, and was redirected to open an RMA on their site through their returns. Got in touch with EKWB customer support to RMA the thing, as it's still under warranty under EU law (2 years) And they said that all I needed to do was open up the pump and clean it. All information must be completed in order to be approved. Went through two pump res/combos last year and other stuff, RMA replacement or return for refund with reseller was done within a few days with EKWB approving warranty coverage. I have used their DDC pumps, fittings and radiators. Apr 11, 2013 · The new RMA Process application can be accessed via EKWB Support website or directly at RMA Process. More info here: How do I open an RMA? I received a request for pictures of the fitting (3/24/20). Everything that you need, from custom loops to AIOs for beginners. Start the return process (RMA) of unwanted or faulty products. Make sure you let us know that you are entitled to the extended warranty. Thank You Our Customer Support Team is always happy to help if you have any other questions regarding your orders or shipments. Only EK and EK confirmed quality products. It did not, so does anyone know what should go in the code section of the RMA form? Share Add a Comment Be the first to comment Nobody's responded to this post yet. Users will need to register with their email account on their first log-in. I received an email within the hour that I need to contact PPCS. It has been sitting in a box for about 2-3 weeks waiting for all the… EK-Care Package service claims will be prioritised according to the time of reception of full and complete RMA request form and the accompanying evidence, as well as any further information or evidence requested by LM TEK’s staff, necessary to process the claim. We will process your request as soon as possible. So I waited and sent these photos. An explicitly stated return due to customer reasons and an RMA are probably handled differently, and there might be a lack of understanding between you and the RMA department. Products returned for credit due to customer remorse or incorrect purchase decision must be received within 30 days of invoice date in unaltered and undamaged state. ekwb. Please keep in mind that customer support and order processing are not operational on Saturdays and Sundays. I decided to start a rma with EKWB because I shouldn’t have had all these issues with a Bnib water block. I put in a ticket Saturday night, and received a response first thing Monday morning. We are very sorry that you had to deal with that and for the It is the quite a misleading operation, first RMA page is bugged and i cant check the product i want to return, and so i must say i will return product i simply didnt recieve, and return product that are not on the page. Premium PC water cooling systems – best heat-removal solutions for your computer. Also a lot of anecdotal evidence of EKWB being generally poor when it comes to after sales support. EK completed the RMA, sent me a new block and everything worked out. Here's one sold by Watercool, one sold by Alphacool, one sold by EK. Enter socket name of your motherboard. My personal belief is that EVGA has fragile PCB's, while EKWB's block/backplate combo is out of spec and warps the card beyond what a fragile card can take. The EK-Care Package will not be applied if the RMA is not justified. EK by LM TEK delivers high-performance liquid cooling for Gaming PCs and AI workstations. This form serves as a formal request for the return of products and is essential for customers seeking repairs, replacements, or refunds. EKWB team is here for you. When I replied him on 13th June, I never heard back from him even I sent the photo documentation of the damaged parts on 15th June. Visit the page and find out everything about liquid cooling, check our FAQ or even get in touch with us. Let's not forget about the downtime. Add your thoughts and get the conversation going. Has anyone dealt with returning or replacing an item with ekwb? I started the RMA process for two parts, one I didn't want and one that's defective, and it seems like I have to pay to ship it back to them. mbon3t, qgqz, nt4ud, izw8, j2zje, omfu, qjhkt, s94rf, tmjx, 8dra,